Shop Location:
La Mesa
El Cajon W
El Cajon E
Lakeside
Month & Year of Service:
(ex. 02/2006)
Name of Service Representative
Who Assisted You
Were you satisfied with how you
were greeted when you first arrived at the repair center? 1
2
3
4
5
6
7
8
9
10
very dissatisfied
extremely satisfied
Were you satisfied with the quality
of the repair? 1
2
3
4
5
6
7
8
9
10
very dissatisfied
extremely satisfied
Were you satisfied with the cleanliness
of your vehicle? 1
2
3
4
5
6
7
8
9
10
very dissatisfied
extremely satisfied
Were you satisfied with the way
you were treated by the service representative? 1
2
3
4
5
6
7
8
9
10
very dissatisfied
extremely satisfied
Were you kept adequately informed
during the repair process? 1
2
3
4
5
6
7
8
9
10
very dissatisfied
extremely satisfied
Was your vehicle ready when promised? Yes
No If
No, How Many Days Late:
After the repair, was it necessary
to return your vehicle for additional work? Yes
No
As a result of this experience,
would you refer the shop to family & friends? Yes
Maybe
No
Were you satisfied with the way
your insurance company handled your claim? Yes
No
How did you select the shop:
*Please validate your survey by entering
your Sid's Invoice No:
**
